Privacy Policy

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TGC Facilities Services Limited Privacy Policy

This Privacy Policy governs the manner in which TGC Facilities Services Limited collects, uses, maintains and discloses information collected from “Users” of the website. It also sets out how we handle and process information and personal data we hold from our customers.

General Data Protection Regulation

TGC Facilities Services Ltd. complies with the General Data Protection Regulation 2018. As a company we keep personal information secure and ensure that individuals’ rights are respected with regards to data protection.

How and why we collect personal information and data

We collect personal information from Users of the website and our Clients in a limited number of ways, such as when a User subscribes to the newsletter, or enquires about our services or utilises the contact me function of the website. Subscribers to the newsletter and contact me will be asked for their name, telephone number and email address. The company utilises Mailchimp for Newsletter distribution (please see their privacy policy for more information) here we will only collect personal information from newsletter or contact me subscribers if they have voluntarily submitted such information to us, or alternatively if a potential customer has requested for us to contact them regarding our services.

Potential clients who telephone the company will be asked for their name, telephone number and email address in order for us to correspond with them. If calls cannot be taken, we utilise an answer service who will collect the above information. Once the enquiry has been dealt with this information will be removed from the secure call alert system within three months. Users of the website may however visit our website anonymously.

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We will issue a GDPR form to all clients that attend our training courses, this highlights our obligations and the client shall decide if they permit TGC Facilities Services Limited to contact them and in what manner after the training course has ended.

Use of Personal Information

TGC Facilities Services Ltd. collects and utilises personal information for the following purposes:

  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To process payments We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails and Updates We may use the email address provided to respond to their inquiries, questions and/or other requests. If a User/Client decides to opt-in to our mailing list, they will receive emails that may include company news, updates or service information, etc. If at any time the User/Client would like to unsubscribe from receiving future emails, or if you have previously agreed to us using your personal information for direct marketing purposes you may do so by contacting us at with the title OPT OUT. Newsletter subscribers can choose to opt out from the newsletter at any time by following the unsubscribe link at the bottom of the newsletter
  • To meet our legal obligations As a provider of aviation training courses, we are legally required to keep internal copies of training records and details of clients, customers and staff for periods defined by the European Aviation Safety Agency.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

TGC Facilities Services is committed to handling your customer information with the highest standards of security. We use safeguards for sensitive and private data exchange between this Site and its Users. Data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures. All financial online transactions are handled PayPal, Stripe, or directly from your banking provider to ours and are fully secure and encrypted. For details of PayPal’s privacy policy please see here. For Full details of Stripes privacy policy please see here.

TGC Facilities Services Ltd. does not store any financial information. We do not store credit card details, nor do we share customer financial details with any third parties. TGC Facilities Services Ltd. has a strict process for the handling and storing of information as follows:

  • Data Protection Registration Number xxxxxxx
  • Data processing is provided by approved persons within the organisation, who require it to fulfil their job responsibilities.
  • We enforce physical access controls to our offices
  • Sensitive data is stored on an encrypted cloud system
  • We will only keep data as long as legally required with regard to training records
  • Training records and information which we are legally required to be stored are kept in a secure locked location and upon our encrypted cloud system • We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary

Your Legal Rights

  • You have the right to access and view any data we hold about you
  • Only key people within the organisation have access to this information
  • You have the right to request information that we are not legally obliged to hold to be deleted
  • You have the right to receive your personal data we hold in an electronically transportable format
  • Any breach of data must be informed by us to you within 72 hours
  • You have a right to complain to ICO if you think there is a problem with the way we are handling your data

Sharing your personal information

TGC Facilities Services Ltd. does not sell, trade, or rent users personal identification information to others. It is our policy that we do not sell information to third parties.

Changes to this privacy policy

TGC Facilities Services Ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site and engaging with TGC Facilities Services Ltd, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy or your data, please contact:

TGC Facilities ServicesLtd.
35 Edison Road,
HP19 8TE